First Mile Activation
I build strategic implementation systems for B2B SaaS companies where
adoption = revenue. Stop being the bottleneck and start scaling.
If your "sold" list is growing but your "active" list isn't, your onboarding is broken. It usually looks like this:
The Founder Trap: You are still personally on every kickoff call.
The Implementation Black Hole: Deals close, then momentum disappears.
The Manual Grind: Your team is drowning in repetitive, unscaled tasks.
The Double-Activation Problem: Partners are signed, but their end-users aren't moving.
The Integration Wall: Customers love the demo but stall at the API setup.
Most companies focus on the sales funnel or long-term retention, but they ignore the transition in between. If a customer doesn't see value in the first 30 days, they’ve already begun to churn. You don’t need more "onboarding calls" — you need a repeatable system.
Approx. 2 weeks | $5,000
The Blueprint. Perfect for companies who need to know exactly what is broken and want a roadmap for their internal team to execute.
Discovery & Analysis. Stakeholder interviews, process audit, and data analysis to find your true drop-off points.
Strategy & Roadmap. Delivery of entire strategy document including gap analysis and prioritized 90-day implementation plan.
Deliverable. A full strategic plan your team can execute internally.
Approx. 6 weeks | $13,000+
The Infrastructure. I don’t just advise, I build the machine. This is for companies who need a system that works without the founder on every call.
Audit & Strategy. Everything in the Audit offering, plus customer journey mapping and defined activation metrics framework.
System Design. Complete onboarding process design, cross-functional playbooks, partner enablement systems, and integration protocols.
Enablement. Creation of internal SOPs and email templates, and team training resources.
Deliverable. A complete activation system ready to scale.
When the “First Mile” is automated, your company changes:
Customers activate faster and see value in days, not months.
Teams stop drowning in manual, repetitive onboarding tasks.
The Founder exits the weeds and can focus on high-level growth.
Churn drops because the gap between "Sold" and "Active" is closed.
Stop personally onboarding customers and start building a scalable machine. Submit your information below and I’ll reach out to book a discovery call.Include: industry, company size, current activation challenges.
I’m Taylor, a customer strategy operator with 10+ years of experience in B2B SaaS owning multi-million-dollar customer portfolios where retention, expansion, and technical delivery directly impact company growth. I specialize in the complex mechanics of strategic partnerships, cross-functional alignment, and technical implementations. I don’t just offer advice — I build the systems that let SaaS founders scale.
First Mile Activation. All rights reserved.